Privacy Policy

We Value Your Privacy

We value your privacy and consider the information you choose to share with us personal and confidential. Any information you provide is held with the utmost care, and is not used in ways you have not consented to. A more detailed explanation about how we safeguard your personal information is located below. Please contact us with any questions, comments, or suggestions about our privacy policy: 1-800-772-5918.

Security

We are committed to preventing others from unauthorized access to the personal information you provide to us, and we utilize procedures and technology designed for this purpose. We take several steps to protect the information we have about you, including the following:

  • We update and test our technology on a regular basis in order to improve the protection of customer information.
  • We require outside companies and independent contractors to whom we provide customer information for marketing, servicing, or processing purposes to restrict the use of the information to those purposes, and we prohibit independent use of such information.
  • Access to your information is controlled by strict internal procedures. We maintain policies about the proper physical security of workplaces and records.

 

Newsletters

You can opt-in for our general newsletter and product notifications by signing up here.

Unsubscribe Policy

Our goal is to only send emails to those that want to receive them. If you would prefer not to receive future emails from us, reply to any email with “UNSUBSCRIBE” as the subject.

Note: You may not unsubscribe from order status emails.

Direct Mail

When you supply us with your postal address or phone number online, you may receive periodic mailings or phone calls from us.

The Information We Collect

If you decide to register on our site, make a purchase, or agree to participate in a promotion, we collect the following types of information:

  • Name
  • Address
  • E-mail address
  • Telephone number
  • Credit Card

We need this information to fulfill your order. We may also use this information to customize your experience using our website.

Browser Information Collected on the Website

We may gather general information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, etc., but in doing so we do not reference you by individual name, email address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use our website so we can improve the customer experience. We may provide this statistical information to third parties, but when we do so we do not provide personally identifying information without your permission.

As part of our service, we use cookies to store and track information about you on our website. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to enhance your experience on our site: they remind us who you are and enable us to access your account information so you do not have to re-enter it on subsequent visits. We use them to gather statistical information about usage by registered or unregistered users, and to research site-visiting patterns. We prefer you enable cookies on your computer. You will be able to place online orders with us regardless of whether cookies are enabled on your computer or not.

The Way We Use Information

Because our goal is to provide products that best meet your needs, we evaluate your personal interactions with our website. In addition, we use your information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings, and to customize our site's content, layout, and services.

We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted digital ads, new products, services, and promotions. At times, we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you.

The email addresses that we collect are used by us to contact consumers for marketing purposes and are not shared with other organizations for commercial purposes unless you've requested to receive email offers from carefully selected marketing partners of Pender's Music Co.

If you place a request for products or services, we use your personal information to ship your order. If the products or services are from a retail partner, we may provide your relevant information to that retailer for purposes of the transaction. If you establish a credit account with us or our providers, we collect additional information, including billing information, credit card number and expiration date, and tracking information from checks or money orders.

We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.

We may use your IP address to help diagnose problems with our servers, to manage our website, and to enhance our site based on the usage pattern data we receive.

Children Under 13

We do not knowingly collect or use personal information from children under 13 without obtaining verifiable consent from their parents. We have no way of distinguishing the age of individuals who access our website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

For more information about the Children's Online Privacy Protection Act (COPPA), visit the Federal Trade Commission’s website: www.ftc.gov.

Marketing Partners

The Privacy Policy of an advertiser or promotional service appearing at our site may differ from ours. We encourage you to read that policy before responding to the offer. We are not responsible for the data collection and use practices of nonaffiliated marketing partners to which our website may link.

Changes To Our Policy

The practices and policies contained in this disclosure are subject to change. Any such changes will be communicated through our website. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter.

Your Consent

By using our website, you consent to the collection and use of this information in the manner we have described.

Contact Us

To update, correct, or delete your personal information, please email us at info@penders.com or call 800-772-5918. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections or changes.